What’s to Love About Claims Adjusting?

insurance adjuster helping customer
Insurance adjuster and customer signing contract sitting on a couch in the living room at home

Who wouldn’t love a job that gives them responsibility, authority and the ability to help people? Many would say this sounds great – so let’s examine how to get there. The career path to insurance claims adjusting might just suit you perfectly. If you’re skeptical, ‘The 8 Characteristics of the Awesome Adjuster’ by Carl Van might help convince you that the job is perfect for you. The book offers solid career advice – take a look at one of my favorite scenarios from this book:

Claims Adjuster: You know Carl, being in claims adjusting is not what I want. 
Carl: What is it that you want? 
Claims Adjuster: I want a job where I have responsibility. 
Carl: Responsibility? You practically hold people’s lives in your hands while you’re handling their claim. 
Claims Adjuster: Well, I want a job where I have authority. 
Carl: Authority? You’ve got authority. You can write a ten thousand dollar check without blinking. How many of your friends can pay out ten thousand dollars of their company’s money without needing someone else’s approval? 
Claims Adjuster: Well, I want a job where I can help people. 
Carl: Help people? These people are in desperate need of help. 
Claims Adjuster: No, they just whine and cry. 
Carl: Well Mike…what do people do when they need help? What does a job like that look like?
– Carl Van and one of his claims adjusters


What is a claims adjuster responsible for? Firstly, they are in charge of assisting claimants during times of need. Claims Adjusting includes daily tasks that include evaluating accidents, house fires, boat losses, and flooded businesses. Furthermore, responsibility lies in finding out exactly what happened. A good claims adjuster will handle the claim promptly while being sympathetic to the claimant’s loss. This job requires the ability to assist and help people through life-altering circumstances. It’s all in a day’s work for the claims adjuster.


 As a claims adjuster, you also possess a powerful amount of authority. You can pay out thousands of dollars to claimants on a daily basis. Claims adjusters are therefore in a unique position as they can inspect a loss and pay out the claim as they see fit. You are in a privileged position throughout the insurance industry because you have the authority to handle both claims and your claimants as you see fit.

READ THIS NEXT: 5 Ways Claims Adjusters can prepare for Catastrophe Claims

Helping people

Being an insurance claims adjuster is different from being a doctor or a social worker. You may not be curing a disease, but you will help people on a daily basis. Allowing claimants to tell their side of the story helps them to move on from their loss. When you inspect damaged property you’re showing that you (and your insurance company), care about the claimant. You have the opportunity to pay them fairly for their loss and you assist in the transaction to make it as quick and painless for them as possible.

Sometimes, throughout your endless piles of claims, you might forget what your job title means and what your mission truly is. When the thought of waking up to slush through rain and snow to adjust totaled cars doesn’t sound very appealing, just remember: being a claims adjuster means you have the responsibility, authority and the ability to help people. Through the daily grind, don’t forget how important your job is and what you do for your claimants. Knowing that so many people count on you should help validate your career choice. What other daily tasks help claims adjusters recognize the value of their job? Are you currently thinking of switching to an insurance job? Check out our open insurance jobs in your area & sign up to receive Insurance Job Alerts!

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By TheBestIRS Blog

TheBestIRS Blog is focused on providing helpful content to all job seekers, specifically those looking to further their career in the claims and insurance industry, as well as employers who are seeking to add to their teams in temporary, temporary-to-hire and direct hire roles.

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