Over the past year, TheBestIRS has focused on growing our Independent Adjusting division for both Catastrophe and Daily Claims. We’ve grown our team by bringing on talented and experienced Executives to join our company. Additionally, we’ve added new and exciting training courses for those looking to become certified to handle IA and Daily Claims. Learn about our new additions that have recently joined TheBestIRS Team:
Ken Wittich– Vice President of Auto Claims Operations
Ken Wittich joined TheBestIRS in January 2017 as Vice President of Auto Claims Operations. Ken has over fifteen years of experience in the auto insurance claim industry, we knew he would be a great fit for our Independent Adjusting Team! As Vice President of Auto Claims Operations, Ken oversees our auto daily and catastrophe claim services. Ken began his career as an Independent General Adjuster in April of 2000. For the past ten years, he has been the Auto Division Manager for one of the largest IA firms in the nation. His responsibilities include recruiting, marketing, training, and operation management of a variety of services including catastrophe, large loss, auto daily staffing, field appraisals, and TPA programs. Ken is I-CAR Platinum Certified as an Auto Physical Damage Appraiser and possess P&C and appraisal licenses across the nation
Armando Andrade – Vice President, Catastrophe Claims Operations
Armando Andrade joined TheBestIRS in November 2017 as Vice President of Catastrophe Claims Operations. He has over sixteen years of experience in the property and casualty claims industry. As Vice President of Catastrophe Claims Operations, Armando is responsible for all aspects of our daily and catastrophe claims operations. With responsibility for catastrophe operations, Armando is dedicated to cultivating a pipeline of talent and continuously developing industry leaders.
Armando spent the last sixteen years at State Farm Insurance where he held various positions. He brings a wealth of knowledge with an unmatched commitment to customer service, operational efficiencies and data-driven results. Armando is a lifelong learner who is passionate about his personal development and the development of others. Armando holds his CPCU, AIC, and ChFC designations and he is proudly serving on the Diversity Council for the CPCU Society.
James Patterson– Vice President, Centralized Claims Operations
James Patterson joined TheBestIRS in April 2017 as the Vice President of Centralized Claims Operations. JP has over 19 years of experience, including 7 as a Unit Manager for one of the largest IA firms in the U.S. He has extensive experience (over 10 years) as a Catastrophe Manager and will be assisting us by overseeing the In-Office Operations for our IA Division. James has been assisting with our Auto and Property/Fire courses including training, teaching and the overall operations of each event.
Heather Johnson– Operational Claims Coordinator
Heather Johnson joined TheBestIRS in October 2014 as an Independent Adjuster working claims with one of the largest insurers in the nation. She moved up through leadership over the last three years and during that time she has worked or managed a multitude of claims operations including liability, bodily injury, total loss and workers compensation. She has also worked with our catastrophe operations in both property and auto. As the Operational Claims Coordinator, Heather is responsible for monitoring, tracking and reviewing our claims processes to make our teams as efficient as possible in the execution of their assignments. Heather has a masters degree in Business Administration and is currently pursuing her CPCU designation.
Julia Naumann– Vice President of Operations
Julia joined TheBestIRS in the Fall of 2018 as Vice President of Operations. Prior to joining TheBestIRS, Julia worked for State Farm® Insurance for 19 years, where she gained extensive claims experience. Throughout her work history, Julia has worked across large and diverse organizations during times of rapid growth and change. Julia excels in the overall business functionalities of claims, project management, strategic planning, and organizational design & development. As part of TheBestIRS Leadership Team, Julia assists in creating organizational efficiencies, streamlining processes, and managing the overall operations. Julia currently has her CPCU designation and is on the CPCU Diversity Committee.
Courtney Cooke – Vice President of Business Development
Courtney Cooke began her career with TheBestIRS in the Fall of 2018 as Vice President of Business Development. Prior to joining the team, Courtney worked for State Farm Insurance® for more than sixteen years. During this time, she gained a wealth of knowledge regarding claims operations, most within the catastrophe claims related environment. Courtney specializes in project management, talent and leadership development, operational effectiveness, vendor relations, and quality assurance, all of which allow her to truly understand the needs of our customers. Courtney is dedicated to creating, cultivating, and retaining business relationships with clients and industry partners.
We’re all excited to have these incredible insurance professionals join TheBestIRS Team! If you are interested in learning more about our Free Fire/Property and Auto Certification Courses, be sure to sign up and one of our dedicated recruiters will reach out to confirm your registration!