Ask a Staffing Company: ‘What was your turnover rate for internal staff last year?’ – BEFORE you hire them

What was your turnover rate?
This is part two of answering Inavero’s seven questions on how to hire the right staffing and recruiting firm. 

As a consumer, one of my pet peeves is becoming friendly with a company representative only to find out at my next visit that they’ve left. Turnover is always expected within companies but it can be a hard break up when you’ve developed a trusting bond with someone. That bond keeps you loyal to a company. Creating and maintaining that special client relationship within the insurance staffing industry is no exception and therefore Inavero’s question, ‘What was your turnover rate for internal staff last year?’ is an important one to consider. Why should the staffing companies turnover rate matter to you though?

You need to know whom you can rely on.
The insurance staffing industry can be a roller coaster ride of change. Claims adjusters taking maternity leave or unexpected leaves of absence can cause you to rush out and find a temporary or more long-term staffing solution. When you have an immediate need for claims adjusters, you need to know who to contact for help. You need a partner. It’s comforting to be able to rely on a staffing company when the need arises.TheBestIRS has been assisting within the insurance staffing industry for nearly 17 years. Clients we work with on a daily basis have been using us for that many years! They’ve come to rely on TheBestIRS to help them find the claims adjusters they need, when they need them.

High turnover can impact your business.
Low turnover rate is important because at the end of the day it affects you. If a staffing company has a high turnover rate, they are losing money from constantly scouting for their own people and that could increase your costs to use them. Also, you should consider the fact that if they are constantly replacing their employees, how good are they in the insurance staffing industry?

TheBestIRS has long-standing insurance recruiters who possess valuable knowledge and well-established partnerships with claims adjusters. As an example, Tom (one of our recruiting directors), has been with TheBestIRS for 13 years, as has another of our insurance recruiters – Darius. Our Account Management team is also filled with veterans within the insurance staffing industry; Kimberly has been with TheBestIRS for almost 8 years.

[Related: Temporary Staffing: TheBestIRS explains the Win-Win for Employers & Claims Adjusters]

Your point of contact could be disrupted.
A company’s internal turnover rate for account managers and employees will affect who you contact on a regular basis. If you call in and talk to a different person every time, it could become discouraging because you’ll have to update them on your current situation. You need to be able to call in, tell your account manager exactly what you need, have them deliver and get back to work.

Here at TheBestIRS, we understand your need to have one point of contact and we work hard to continually build that trusting relationship with you. Our president, Brad Dunlap, strives for personalized service that is delivered from our recruiters, account managers, and operations departments on a daily basis.

A few more questions to consider before hiring an insurance staffing company:
Make sure to contact your colleagues or a friendly competitor to discuss the pros and cons of working with a particular insurance staffing company. When they call, do they always talk to a different person? How do they feel about the staffing agency’s turnover rate? Have they noticed anything that might ring an alarm bell?

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